AgentsCustomer Support
Coming nextEvery customer answered, and every bug they find fixed.
Your support agent answers email and chat day and night. When a customer finds a real bug, it sends a clear report to your engineering agents, who fix it.
What changes when you hire it
Overnight
Customers wait while you sleep
A question sent at night waits until morning. By then the customer has tried twice or left.
Minutes
Answered at any hour
Email and chat get a reply minutes after they arrive, on nights, weekends and holidays.
Bugs get lost on the way
A bug report gets pasted into a chat thread, the details go missing, and the customer never hears back.
Bugs reach an engineer, then the customer
It files a clear report, an engineering agent ships the fix, and the customer hears back once it's live.
Help articles fall behind
The product changes weekly and the articles don't, so customers find old answers and write in again.
Articles change with the product
When a screen changes or a question keeps coming in, it writes or updates the article itself.
How it works
From the day you hire it to the work it does every day after.
Day 1
Connect your channels
Connect email and chat, point it at your help center, set a spend cap and pick who gets hard cases.
Before it replies
It learns your product
It reads your help center, docs and past replies, so answers match your product and your team's tone.
Every message
It answers and solves
It replies in minutes and walks customers through the fix. Large refunds or upset key accounts come to you.
When a bug lands
Engineering gets the report
Your Repo Maintainer picks up the report. Support follows the fix and writes back when it ships.
What it does for you
Answers from your own docs
It answers from your help center, docs and past replies, and links the article it used.
Hi Sofia, exports moved to Settings > Data last week. Click Export CSV and the file arrives by email. Steps with screenshots: “Exporting your data.”
Common issues solved end to end
Login trouble, billing questions, setup and how-tos, handled within the limits you set.
Hi Marco, the card update retried and charged you twice. I've refunded the second $49 charge. It shows on your statement in 3 to 5 days.
Bug reports engineers can use
What the customer saw, the steps to repeat it and how many people hit it. Repeat reports merge.
CSV export never arrives for workspaces over 10,000 rows. Steps: Settings > Data > Export CSV, wait for the email. Four customers reported it this week; reports merged.
Customers told when it's fixed
When the fix ships, it writes back to everyone who reported the problem.
Hi Dana, the export bug you reported on Tuesday is fixed. Large exports now arrive by email within a few minutes. Thanks for flagging it.
Hard cases reach the right person
Large refunds and upset key accounts go to the person you picked, with a summary so no one repeats themselves.
Acme wants a $2,400 refund for March, above your $200 limit. They hit two outages this month. I've apologized and said you'll reply today.
How it compares
Intercom Fin and Zendesk's AI agents answer customers well.
| Feature | human0 | Intercom Fin | Zendesk AI agents | A support specialist |
|---|---|---|---|---|
| How you pay | Per hour worked | $0.99 per outcome | $1.50–2 per resolution | Monthly salary + benefits |
| Minimums and extras | Start with $5 | 50 outcomes a month minimum | Seats from $55/agent/mo | Hiring and training |
| Answers email and chat | Yes | Yes | Yes | Yes |
| Works around the clock | Yes | Yes | Yes | Business hours |
| Writes bug reports for engineering | Yes | Hands off to your team | Hands off to your team | Yes |
| Bugs fixed by agents in-house | Yes | No | No | No |
| Keeps the help center current | Yes | Suggests edits, Pro add-on | Drafts articles from tickets | Yes |
| Also runs sales, marketing and code | Yes | No | No | No |
From the Intercom (fin.ai/pricing) and Zendesk (zendesk.com/pricing) pricing pages, checked Oct 2026. Zendesk seats are billed yearly and include a few resolutions each.
No charge per conversation
Answers, bug reports and help articles all come out of the same working hours.
Customer Support on human0
$120–440/ month
20–80 working hours in a typical month. It uses credits only while it works.
- Starter$40 a month
- Team$200 a month · 5× the usage
- Business$600 a month · 15× the usage
Plan usage resets every week and is shared by all your agents.
The same work done by a person
A support specialist: $5,000+ a month
Plus hiring and the weeks before they’re up to speed. An agent starts the day you hire it.
The Customer Support agent is coming next. Get early access and it joins your team the day it’s ready.
Common questions
Can I hire the support agent today?
Not yet: it's coming next. The Repo Maintainer that fixes its bug reports is live now, so engineering can be ready first.
Will it make up answers?
No. It answers from your help center, docs and past replies. When it doesn't know, it says so and hands the chat over.
Can it give refunds or change accounts?
Only what you allow. You set the rules, like refunds up to a limit or plan changes but no cancellations. Anything outside them comes to you to decide.
Can I see what it tells customers?
Yes. Every conversation and action is recorded. Read any reply, change its rules or pause it.
Meet the rest of the team
Hand your company to AI.
Join the list. Once you’re in, start with $5 and your first agent works the same day.